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Questions:
INSTALLATION
and ACTIVATION
rtQ080427b
When will I get the full ID & Password for TESS Real
Time.
rtQ080618a How do I install
the Software from Disk 2 ?
rtQ080605a When registering
the Software I get the message 'Activation Failed : Code
100' ?
rtQ080714a I've installed the
software but there is no RTTESS Icon on the desktop ?
rtQ080721a Will the software
update automatically to the latest version ?
rtQ080730a How do I install
the software on a replacement computer ?
FOREX
DATA
rtQ080307b
When I click on the Weekly option for a FOREX chart it says
'invalid interval value'.
rtQ080417b It's currently 8:15
viewing a 60min Chart - Why is the bar shown as 9:00 ?
rtQ080418a If a 'Bad Tick'
shows in the data, how can this be fixed and will it effect
the signals ?
rtQ080616c How do you change
the time on the charts to UK time ?
rtQ080723a How does the volume
in the FOREX data differ from the stocks & commodities
?
rtQ081002a When loading a chart
I get the message 'Invalid Symbol'.
rtQ081217a Are there any issues
with the New FXCM data feed ?
rtQ090420a The Price Bar equals
the entry price but is not shown as qualified - why ?
rtQ091123a
Why do signals sometimes differ for the same currency pair
but different symbol ?
PTPs
rtQ080421a
I have many worksheets but the Alarms only sound when the
chart is open, why ?
rtQ080427e Why are there only
PTP signals during part of the day and not all through the
day ?
rtQ080528a There is no sound
when there is a new PTP ?
rtQ080507b When opening a chart
there the PTPs are different from last time it was open,
why?
rtQ080508a What are Super PTPs
?
rtQ080529a What are 'Qualified'
PTPs and why do they appear after unqualified ones ?
rtQ080615b Sometime I get a
PTP alarm but without the visual signal, why ?
rtQ080620a There are no PTPs
showing on my chart, why ?
rtQ081015a Can I use different
PTP settings for each chart ?
XXXs
and other Post Evaluation Bonus Features
General
Notes about the XXXs
rtQ090430a How can I view the
back test results in a spread sheet ?
rtQ090501a What's an 'Undetermined
Trade' in RTTESS ?
rtQ090604a How do I switch
on the Post Evaluation Bonus Features ?
ALARMS
rtQ080507a How do you change
the sound of the Alarms ?
TRADE
CALCULATION TOOL
rtQ080323a How do you use the
PTP Calculation Tool ?
rtQ080427a I don't seem to
have the 'Use Value' option for the Entry Point.
rtQ080414a Why does the trailing
stop not change on every bar ?
rtQ080427f Why does the PTP
Calculator not show the current profit on Historical PTPs
?
rtQ080430a Why are the Profit
and Risk figures so high when viewing the DOW ?
rtQ080521a
Why does the trailing stop not show after the initial stop
is breached ?
rtQ080624a
The PTPs do not qualify at the same time as the Entry Point
is reached, why ?
rtQ080627a How can I get the
trailing stop to continue after it has been breached ?
rtQ080826a Only one line shows
when drawing a new PTP Calculation.
rtQ080826b To activate a target
value do prices need to be equal to or greater than the
target ?
CHARTS
& WORKSHEETS
General
Notes about the Grid Lines
rtQ080423a
How do I delete a saved worksheet ?
rtQ080423b When I open a Saved
Worksheet I get lots of charts I did not want, why ?
rtQ080424a How do I open more
than one chart at a time ?
rtQ080427c What are the numbers
in the lower right of the chart and why do they change colour
?
rtQ080427d
How do you scroll the charts horizontally to see bigger
and previous time scales ?
rtQ080506a How do increase
the amount of data in each chart ?
rtQ080509a
Why are the times on the Price Bars ahead of the Current
Time. ?
rtQ080509b
Can you change the bar colours to Green for Up and Red for
Down ?
rtQ080523a
Why do the figures not always show 4 decimal places ?
rtQ080527a
When opening a worksheet I get the message 'Invalid Symbol'
rtQ080630a
How do I send a Worksheet from RTTESS by e-mail ?
rtQ080716a The vertical chart
scale is causing the bars to be very small.
rtQ080813a
With many charts open on the screen the chart windows sometimes
overlap, why ?
rtQ080814a
How do I change the colour of the 'Current Close Price'
on the Right Hand Scale ?
rtQ090402a
Is it possible to adjust the Decimal Places of the Prices
and PIP values ?
rtQ090703a
Is it possible to view chart data 'offline' ?
Risk
Management Guide
rtQ080819a
How do I get to use the Risk Management Guide ?
CTI
& PULL BACKS
rtQ080307a
When I click on the pull backs icon, I see mtPB and ltPB.
What do they represent ?
rtQ080501a Some Pull Backs
are shown with solid colour whilst some are hollow - Why
?
SOFTWARE
GENERAL
rtQ080605a When registering
the Software I get the message 'Activation Failed : Code
100' ?
rtQ080401a Does TESS Real Time need to close before
'Hibernating' the computer ?
rtQ080415a When will I get
the full ID & Password for TESS Real Time ?
rtQ080416a What Computer Operating
Systems can TESS be used with ?
rtQ081023a What Computer specification
is recommended for RTTESS ?
rtQ080514a Does it matter what
'Regional Settings' I have on my computer ?
rtQ080515a Can the colours
used in the software be altered ?
rtQ080527b How can I see what
version of the software I am using ?
rtQ081125a How do I reinstate
a previous version of RTTESS ?
rtQ080605b How can I arrange
the computer to view RTTESS and IGIndex at the same time
?
rtQ080612a Can RTTESS run with
just a Dial Up Modem ?
rtQ080616a I've installed and
run the software but only a few menu icons are available
?
rtQ080725a How do I remove
RTTESS from my computer ?
rtQ080728a Where does RTTESS
store the chart price data and how much does it store ?
rtQ090325a How do I reset the
software to it's original settings ?
rtQ090326a Can RTTESS be run
more than once on the 'same' computer ?
DATA
Supliers
rtQ080414b Is TESS Real
Time compatible with any other Data Supplier than IQFeed
?
rtQ080417a Can I use the TUFXP
software to trade Indices and UK stocks in real time ?
rtQ080615a How much back data
is available with IQfeed ?
rtQ080618b
On occasions the chart refresh rate can seem slow - why
?
rtQ090414a How do the 'Bars
Requested' relate to 'Bars Received' after a Holiday period
?
rtQ090623a How do I refresh
a chart without closing the chart ?
rtQ100726a The historical chart
loads but does not refresh in real time.
Data
Supply Related Error Messages
rtQ080502b When trying to load
a New Chart the 'Load Chart' button is greyed out.
rtQ080925a Error Message received
- 'Unable to connect to Minute History Socket'
rtQ090113a Error Message received
-"No data returned from server"
rtQ080527a When opening a worksheet
I get the message 'Invalid Symbol'
Error
Messages and Reported Software Issues
rtQ080516a Run Time Error
9
rtQ080424b Error : "Error
finding License Agreement Documentation".
rtQ080414c Error Message
received - Program Not Responding
rtQ080414d Run-Time Error 429:
ActiveX component can't create object
rtQ080421b Error : "Invalid
Tools Collection".
rtQ080502a Error : "Run
time error 2147024770 (8007007e) Automation Error"
rtQ080611a Error : "Run
time error -2147221231(80040111) Automation Error"
rtQ080513a 'Corrupt Installation'
reported when installing the Software.
rtQ080811a Error : "Error
Initialising Chart Code:380".
rtQ081023a Error Message received
- 'Run Time Error 339'
rtQ081127a Software does not
run at all when clicking the RTTESSv1 icon.
rtQ090429a When clicking the
icon, it keeps running the installion rather than the software
itself.
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